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FREQUENTLY ASKED QUESTIONS
Location
Where are you located?
Do you offer on-site parking?
Is your building accessible?
What do we do when we arrive?
Experience
What is an escape room?
Are we actually locked in the room?
Will we be playing with strangers?
Are your escape rooms family friendly?
Are escape rooms good for team building?
How long does the experience last?
We are running late. Can we still play?
Can we arrive early? Can we play early?
Booking
What is your rescheduling policy?
What is your cancellation policy?
How do I book a game?
What is tiered pricing?
Are we able to split payments?
Do you accept cash?
Can I book more tickets than the posted maximum?
Can I book a time slot that is not posted on your website?
Do you accept walk-ins?
How far in advance do I need to book my tickets?
Do you have any age restrictions?
What is the Hero Discount?
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